Pin to Top:
Is there always this one activity that you and your colleagues are working on and every time you open the case you have to scroll all the way down to find it? Now with "Pin to Top" option, available on the activity window, you can pin any activity to the top of the activity list! So each time you or any of your colleagues open the case, the activity is just there pinned to the top of the activity list.
Are there few things about every case that you wish to be able to remind yourself or your colleagues every time the case is being opened? Using "Popup Window" option, available on the activity window, you are able to do this. Just select this option for any activity and the next time that the case is opened, the activity will show up on a popup window in a way that nobody can miss it!